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Car Wash Services are available at this car park
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Disability Access is available at this car park
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Electric Vehicle Charging is available at this car park
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50 Lonsdale st
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Your refund will be applied to the card that was first used to make your booking.
Note: If using Pre-paid debit cards, where refunds are not permitted, please contact us on 02 8000 8790 for support
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Your current booking
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About your updated booking
Original Cost
Booking Fee
Surcharge
New cost
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Your booking changes mean that you are entitled to a credit. A giftcard will be created for you to use towards a future booking.
Your refund will be applied to the card that was first used to make your booking.
Note: If using Pre-paid debit cards, where refunds are not permitted, please contact us on 02 8000 8790 for support
Manage payment methods
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Note: Pre-paid debit cards should not be used as they have limitations that include not permitting refunds.
Add new payment method
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You have reached the maximum number of cards that can be added to your profile, if you wish to add a different card you will need to remove or edit the cards above
Note: Pre-paid debit cards should not be used as they have limitations that include not permitting refunds.
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About your updated booking
Original Cost
Booking Fee
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Surcharge
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Your booking changes mean that you are entitled to a credit. A giftcard will be created for you to use towards a future booking.
Your refund will be applied to the card that was first used to make your booking.
Note: If using Pre-paid debit cards, where refunds are not permitted, please contact us on 02 8000 8790 for support
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Early Bird
Entry and exit conditions apply, see car park for more information
Early Bird
Entry and exit conditions apply, see car park for more information
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Leave next day
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$ERR
$ERR
Early Bird
Entry and exit conditions apply, see car park for more information
Early Bird
Entry and exit conditions apply, see car park for more information
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Entry and exit conditions apply, see car park for more information
Leave next day
Entry and exit conditions apply, see car park for more information
Save
Cancel
Payment
Click "< Back" to add a promotional code
Total
$ERR
Terms & Conditions
Manage payment methods
Your payment methods list is empty - add a new one below.
Note: Pre-paid debit cards should not be used as they have limitations that include not permitting refunds.
Add new payment method
Sign in or Register
You have reached the maximum number of cards that can be added to your profile, if you wish to add a different card you will need to remove or edit the cards above
Note: Pre-paid debit cards should not be used as they have limitations that include not permitting refunds.
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Add promotional code
Finalise Details to add a Promotional Code
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Parking costamount
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Early Bird
Entry and exit conditions apply, see car park for more information
Early Bird
Entry and exit conditions apply, see car park for more information
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Leave next day
Entry and exit conditions apply, see car park for more information
Leave next day
Entry and exit conditions apply, see car park for more information
Save
Cancel
$ERR
$ERR
Early Bird
Entry and exit conditions apply, see car park for more information
Early Bird
Entry and exit conditions apply, see car park for more information
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Leave next day
Entry and exit conditions apply, see car park for more information
Leave next day
Entry and exit conditions apply, see car park for more information
Save
Cancel
Payment
Click "< Back" to add a promotional code
Total
$ERR
Terms & Conditions
Manage payment methods
Your payment methods list is empty - add a new one below.
Note: Pre-paid debit cards should not be used as they have limitations that include not permitting refunds.
Add new payment method
Sign in or Register
You have reached the maximum number of cards that can be added to your profile, if you wish to add a different card you will need to remove or edit the cards above
Note: Pre-paid debit cards should not be used as they have limitations that include not permitting refunds.
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FAQs > Online Booking FAQ
Book
Making a parking space booking
How to book
Making a booking is easy. Once you’ve signed up (on App or on here on the website), you can either search by car park or the address you are going to and add the parking to suit your needs to the cart. You can check out with single or multiple bookings.
How to sign up or create an account
An account is your key to quick rebooking and managing your upcoming, current and past bookings from your device.
How to manage your parking bookings from your device
Open your account to view upcoming bookings and find your PIN or QR Code for entering the car park. Bookings made on the App or website are visable within your account. The only difference is when using the app you can pay for drive up parking too.
How to change, amend or cancel a booking.
Find the booking you want to change
Simply select 'Upcoming Booking' on the app home screen or, if using the Secure Parking website, open your Account, select the 'Bookings' tab and click 'Upcoming' and you can change required. Fees and charges apply and canellation and amendment restrictions as per terms and conditions.
Terms and Conditions specific to amending a booking?
For a single booking, you can cancel your booking up to 60 minutes prior to the entry time. If you have booked multiple days, you can cancel individual bookings up to 60 minutes prior to your arrival time of each booking. Please note, once you are within 60 minutes of the entry time of your booking, you will not be able to cancel your booking.
Simple steps to cancel your booking
1. Select “My Current Bookings”
2. Click “Change”
3. Select “Cancel”
4. Then “Confirm Booking”
Please ensure you select “Confirm ” prior to closing your browser.
After I’ve cancelled my booking, how do I get a refund?
Paid in full using a credit card
You will receive a refund back into the credit card you have used for the booking, so long as your bookings are within the cancellation period (60 minutes prior to your entry time). Please note, a $2.50 booking fee will be retained, which is made up of a $1.00 cancellation fee plus $1.50 booking fee. Please also allow 5-10 business days for the refund to be transferred back into your account. Please note, you are unable to claim any refunds for unused bookings or if it is not within the cancellation period of 60 minutes prior to your entry time.
Partially paid or fully paid using a gift card
If you have paid in full or partially with a gift card, you will receive the refund as a gift card back into your Online Booking Account immediately. Please note, a $2.50 booking fee will be retained, which is made up of a $1.00 cancellation fee plus $1.50 booking fee. If you have booked multiple parking bays in a single transaction, you will only be entitled to a refund for upcoming bookings only. Any expired parking bays booked will not be refunded.
You will receive a refund back into the credit card you have used for the booking, so long as your bookings are within the cancellation period (60 minutes prior to your entry time). Please note, a $2.50 booking fee will be retained, which is made up of a $1.00 cancellation fee plus $1.50 booking fee. Please also allow 5-10 business days for the refund to be transferred back into your account. Please note, you are unable to claim any refunds for unused bookings or if it is not within the cancellation period of 60 minutes prior to your entry time.
Partially paid or fully paid using a gift card
If you have paid in full or partially with a gift card, you will receive the refund as a gift card back into your Online Booking Account immediately. Please note, a $2.50 booking fee will be retained, which is made up of a $1.00 cancellation fee plus $1.50 booking fee. If you have booked multiple parking bays in a single transaction, you will only be entitled to a refund for upcoming bookings only. Any expired parking bays booked will not be refunded.
How to enter and exit a car park when you have booked
How to enter the car park with a pre paid booking
At the majority of our car parks you can enter using the unique QR code or PIN you received when you made the booking. Simply drive up to the entry device and either select “Scan QR code” or “Enter PIN”. You can find your PIN and QR code in Upcoming Bookings on the App home screen or in the 'Account' tab under 'Booking' on the website on your phone.
How to exit the car park at the end of your stay
Simply proceed to the exit and enter the same PIN or scan the QR Code on your device. If there are any additional charges eg if you stayed longer the difference will be calculated and you will be asked to scan your credit card.
How to exit the car park if you used the app 'gate opening' function on entry
Please proceed to the exit and open the exit gate using the slide function on your app when bluetooth enabled in the same way you did to enter.
How to change your password and other details
To change your password
Simply select 'forgot password' as you log in to the Secure Parking website or app. You will receive an email to your nominated email account, follow the link to update your password.
Add, update or change your default credit card
In the 'Account' tab look for payment methods. Adding a single credit card means this car will automatically become the default card used for payment. If you add more than one card you can select one to be the default card.
Need further help?
If you haven't found what you are looking for here please complete the enquiry form and we will get back to you.