Secure Parking Privacy Policy

Contents

1. Introduction
2. Personal Information
3. Information We Collect
4. How We Collect Personal Information
5. Purpose of Collection
6. Use and Disclosure of Personal Information
7. Marketing
8. Quality & Correction
9. Access
10. How We Store Personal Information
11. Website Cookies & Google Tools
12. Changes to Our Privacy Policy
13. Complaint Resolution
14. Disclosure to Overseas Recipients
15. Contact Us

Reviewed 4 March 2024
Enacted    17 Sep 2017

1. Introduction
Secure Parking NZ Ltd (NZBN 9429038348471) (we, us, our and other similar expressions) respects the privacy rights of all individuals with which it deals with across all aspects of our business.
This policy tells you how we collect, use, distribute and protect your personal information. We encourage you to read this policy carefully so that you understand our information handling practices.

2. Personal Information
Personal information is defined to be information or an opinion about an identified individual, or an individual who is reasonably identifiable.

3. Information We Collect
In order to provide you with services, we may need to collect, use and disclose personal information about you or others. If we are not provided with all the personal information we request, we may not be able to provide our services.
The extent and type of personal information we collect and handle depends on which service you use, but may include your name, address, email address, mobile number, date of birth, gender, employment status, parking habits and lifestyle choices.  If you use our Online pre-payment service , Advantage ParkerTM, Monthly Parking or Prepaid Parking services, we may also collect your credit card details.

4. How We Collect Personal Information
Generally, we collect your personal information directly from you. For example, we collect personal information from you when you register as a member of our Club SecureTM loyalty program, when you use our Online pre-payment service, or become an Advantage ParkerTM, Prepaid Parking or Monthly Parking customer, when you apply for a job with us or you otherwise make contract or correspond with us.
There may be occasions where we need to source personal information about you from a third party. For example, we may collect personal information from companies with whom you work, other organisations with whom you have dealings, information service providers, people or organisations you authorise us to make contact with or to provide us with your personal information, or from publicly maintained records.

5. Purpose of Collection
Board meetings shall be held every month. In addition, a director may at any time, and a secretary must on request from a director, convene a Board meeting. We collect personal information for the following purposes:

• To identify users of our service, potential users and their representatives,
• To provide our services,
• To develop and implement initiatives to improve our service,
• To develop new services,
• To seek your opinions or comments about our services,
• To inform you (by way of direct marketing or otherwise) about offers or other benefits and products and services that are available from us, our related entities and third parties that we consider may be of interest to you,
• To carry out our management, administrative, quality assurance and complaint handling activities in a professional and efficient manner (including but not limited to the management of the facilities we use to provide our services and meeting any contractual obligations we have in connection with those facilites),
• To conduct consumer and market research and to assist with the development of product and service offerings for us and our related entities,
• Processing job applications,
• To follow up or pursue any queries you make; and
• Any other purpose that you may authorize at the time of, or before, the information is collected.

6. Use and Disclosure of Personal Information
We may disclose the personal information we collect to our related entities, service providers and contractors, who help us supply and/or develop our products and services which may include management, administrative, quality assurance and complaint handling activities, research and any of the other matters described in paragraph 5 above.
We may be required, as a result of contractual obligations, to disclose personal information we collect to the landlords of particular car parking facilities we manage and operate, and to auditors who conduct audits of our business and services.
Except as indicated above, we will not use and/or disclosure:

• you have consented to the use and/or disclosure;
• the third party is our related entity, affiliate, agent, service provider or contractor, in which case we will require them to use and disclose the personal information only for the purposes for which it was provided to them;
• the third party is a person involved in a dealing or proposed dealing (including a sale) of all or part of our assets and business; or
• the disclosure is permitted, required or authorised by or under law.    

7. Marketing
We may use personal information to advise you of new products and services and marketing initiatives that we think may be of interest to you. This may include product or service offerings, newsletters and general information about us or third parties. 

If you wish to stop receiving information about our products and services, you can either:

• contact us and ask to be removed from the relevant circulation list. Contact details for our Privacy Officer appear at the end of this policy; or
• follow the unsubscribe directions or click on the unsubscribe facility in the relevant electronic message.

Unsubscribing however, will not end transmission of service-related emails from us, such as administrative email alerts in relation to your account settings.

8. Quality & Correction
At all times we strive to ensure that the information we hold about you is accurate, complete and up-to-date. You have the right to correct your personal information, so if at any time you believe the personal information that we hold about you is incorrect, incomplete or inaccurate, please contact our Privacy Officer using the contact details set out in section 14 below. We will use all reasonable efforts to correct the information. 

If you are located in New Zealand, then in addition to your rights to request access to (as set out in section 9 below), and correction of, your personal information you also have the right to:

• provide us with a statement of any correction you seek to be made to your personal information (Statement of Correction); and
• if we do not agree to make the correction you have sought, request that we attach the Statement of Correction to your personal information so that it is read together with your personal information where reasonably practicable.

9. Access
If at any time you want to obtain confirmation that we hold personal information about you and know what personal information we hold about you, you are welcome to request access to your information by contacting us at the contact details listed in section 14 below. However, where:

• the access impacts on the privacy of others;
• the request for access is frivolous or vexatious;
• there are existing or anticipated legal proceedings to which the personal information relates;
• any other grounds for withholding the personal information requested under applicable laws apply; or
• such access can be, or is required to be, otherwise denied under law or by a law enforcement agency, we may not be able to provide you with access to the personal information we hold about you. If we deny your request for access, we will let you know why. If we provide you with any copies of your personal information, we reserve the right to charge a fee to cover the reasonable costs we incur in processing your request.

10. How We Store Personal Information
We take all reasonable steps to keep secure any personal information that we hold about you and to protect your personal information from loss, unauthorised access, use, alteration or disclosure, or misuse. We maintain a range of computer and network security measures (such as systems access and firewalls) over personal information you provide to us electronically. Our employees are obliged to respect the confidentiality of any personal information held by us. We also maintain physical security procedures to manage and protect the use and storage of records containing personal information.

If there is a suspected or known breach, our primary concern is to contain the breach  where possible. In order to do this we will need to take steps to quickly limit further access or distribution of the affected personal information. The steps to be taken are set out in the Data Breach Response Plan attached as Annexure A to this Policy.

11. Website Cookies & Google Tools
To ensure we are meeting the needs and wants of our website users, and to develop our online services, we may collect aggregated information by using cookies or similar electronic tools.

Cookies are small amounts of information sent from a web server to your computer. These cookies are used to retain login and location information in order to make your experience more convenient and personal. We do not use cookies to track your internet activity before or after you leave our website. No other company has access to our cookies.

We use Google tools (e.g. Google Analytics). The Google Analytics service issues cookies from its own servers and will be able to track visitors throughout our website. For more information on how Google Analytics collects and processes data, please click here. Please refer to Google’s Privacy Policy here for more information.

12. Changes to Our Privacy Policy
We may update or change this policy at any time. When we do so, we will publish the current policy on our website. The amended policy will apply between us whether or not we have given you specific notice of any change.

13. Complaint Resolution
We are committed to constantly improving our procedures so that personal information is treated appropriately. If you feel that we have failed to deal with your personal information in accordance with this policy, please contact us at the details below so that we have an opportunity to resolve the issue to your satisfaction.
We will log your complaint and our privacy officer will, within a reasonable time:

• listen to your concerns and grievances;
• discuss with you the ways in which we can remedy the situation; and
• put in place an action plan to resolve your complaint and improve our information handling procedures if appropriate.

If you are located in New Zealand and remain dissatisfied, you can make a formal complaint with the Office of the Privacy Commissioner.

Office of the Privacy Commissioner (OPC)
Complaints to the OPC can be made using the methods recorded on the OPC’s website at https://www.privacy.org.nz/your-rights/making-a-complaint/

0800 803 909
Office of the Privacy Commissioner 
PO Box 10 094
Wellington
6143

https://www.privacy.org.nz/

14. Disclosure to Overseas Recipients
We are likely to disclose limited personal information to recipients located in Australia, New Zealand, Japan, Philippines, United Kingdom and India, for (including but not limited to) account management and administrative purposes.

15. Contact Us
If you wish to access any personal information that we hold about you, or have a query about this policy, please contact our Privacy Officer:

Privacy Officer: Secure Parking
Email: privacy_enquiries@secureparking.com.au