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Corporate Services > Industry Verticals > Retail sites

Retail Car Park Solutions

We can help manage your car park to maximise its revenue potential.

As experts in retail parking, we can make a site specific solution to fit your requirements.

Submit a contact request

Make Parking a Welcome Part of Your Customer's Journey

Secure Parking’s leading technology and knowledge of global parking and mobility trends enables us to develop solutions that drive revenue and delight your retail tenants and customers. We provide shopping centres with the confidence that our end-to-end contract management is transparent and our extensive training programs deliver ‘best-of-breed’ customer service, ensuring a seamless parking experience for shoppers and retailers.

Partnering with Us

Secure Parking is part of the Park24 Group, one of the largest parking and transportation mobility companies in the world.
This drives our approach to governance, risk mitigation and innovations that will deliver revenue for your shopping centre asset.
We operate more than 600 parking facilities in all major Australian and New Zealand cities including a portfolio of retail car parks ranging from regional centres to metropolitan shopping centres with thousands of bays.

Partnering with Secure Parking means you benefit from our global knowledge, proven local expertise and our collaborative approach.
We are dedicated to providing a transparent approach to our services, staffing and costs. This ensures both parties benefit from implementing continuous improvement and a rapidly adaptable service delivery model.
We are dedicated to providing a transparent approach to our services, staffing and costs. This ensures both parties benefit from implementing continuous improvement and a rapidly adaptable service delivery model.

“Our vision is to be the leader in the markets we operate – as judged by the customers we serve and this is grounded in our commitment to provide a seamless experience across every step of the customer journey.”

Delivering Excellence

Secure Parking provides a range of consultancy services that deliver the best outcomes for our shopping centre partners.
This ensures a proactive partnership with the shared desire for continuous improvement. We achieve solution excellence through extensive design thinking, tailored around your retail customers at the heart of the process.

A Unique Approach

We understand that every industry has needs that are unique to them. That’s why we work with you to provide a solution that is the right fit for your business requirements. We recognise that a shopping centre’s objective is to provide a premium shopping experience for every customer, so that they are encouraged to revisit your centre on a regular basis. We’ll work with you to deliver products and services for your community that address their needs and leaves a lasting impression.

We can provide you with a range of solutions from car park management, access control, traffic movement, parking monitoring and online bookings that can enhance your visitor’s experience. Through our diverse range of partners and experience in operating shopping centre car parks, we can recommend proven solutions that will ensure the maximization of your returns and a seamless parking experience for all visitors.

We ensure every shopping centre customer service team member receives extensive training through the Secure Training Academy and understand what is required to represent your centre and your retail tenants
Our customer service team provide a first-class customer experience within integrated operations centres, as well as offering cost effective solutions through our 24/7 call centres.

It doesn’t matter about the size of your asset – our passion for parking and mobility will drive success for you.

We Offer Our Shopping Centre Partners

  • Tailored car parking solutions
  • Equipment installation and maintenance
  • Customer service centres
  • Online bookings and marketing

Our Operating Model

Shopping centre parking operation requires a strategic approach to deliver consistent and efficient services and a premium level of customer service. Our operating model, use of the right technology solution, extensive staff training and marketing expertise can assist you to achieve the highest utilisation of your car park. This ensures revenue maximisation whilst ensuring spaces are always available for your centre’s customers.

Commitment to Our Partners

Our people are brand ambassadors for your shopping centre, therefore our recruitment process is critical to the service culture we drive throughout your centre and our operation. As part of our comprehensive on-boarding training, our staff are clear on the requirements of work health and safety, service standards, grooming and all operating procedures and will be aligned to your values.

Customer Care

Our customer care centre provides a rapid response, nurtured understanding of customer issues and ensures our REACH service philosophy delivers every time to delight the customer. We deliver seamless service 24/7 every day of the year. Our customer care centre staff are passionate about customers and are carefully selected, inducted, developed and engaged to deliver to the highest standards of service every time.

“We deliver solution excellence through design thinking and we start with your retail customers at the heart of the process.”

“Our purpose is to be a welcome part of your journey. Our aim is to leave a lasting positive impression with our customers, with a focus on safety, innovation, maximisation of revenue and sustainability”