Secure Parking App

For a single booking, you can cancel your booking up to 60 minutes prior to the entry time. If you have booked multiple days, you can cancel individual bookings up to 60 minutes prior to your arrival time of each booking. Please note, once you are within 60 minutes of the entry time of your booking, you will not be able to cancel your booking.

Cancelling your booking is simple, just follow the steps below:
1. Select “My Current Bookings”
2. Click “Change”
3. Select “Cancel”
4. Then “Confirm Booking”
Please ensure you select “Confirm Booking” prior to closing your browser.

I paid using my credit card
You will receive a refund back into the credit card you have used for the booking, so long as your bookings are within the cancellation period (60 minutes prior to your entry time). Please note, a $2.10 booking fee will be retained, which is made up of a $1.00 cancellation fee plus $1.10 booking fee. Please also allow 5-10 business days for the refund to be transferred back into your account. Please note, you are unable to claim any refunds for unused bookings or if it is not within the cancellation period of 60 minutes prior to your entry time.
I partially paid or fully paid using a gift card
If you have paid in full or partially with a gift card, you will receive the refund as a gift card back into your Online Booking Account immediately. Please note, a $2.10 booking fee will be retained, which is made up of a $1.00 cancellation fee plus $1.10 booking fee. If you have booked multiple parking bays in a single transaction, you will only be entitled to a refund for upcoming bookings only. Any expired parking bays booked will not be refunded.

You can change any booking up to 60 minutes prior to the entry time of your booking period.

Changing your booking is simple, just follow the steps below:
1. Select “My Current Bookings”
2. Click “Edit” and make your required changes
3. Then “Confirm Booking”

Club Secure is our rewards programme, where you’ll receive a regular newsletter, providing you with exclusive parking discounts, retailer and entertainment discounts, flash sales and competitions, which is exclusive to our club members.

Club Secure is a great way to reward yourself, as all new members receive a FREE Night or Weekend Parking promotion code and receive loyalty discounts and promotion for pre-booking any parking.
Members can take advantage of: 

• Loyalty discounts at your favourite car parks 
• Flash sales and last min deals via sms 
• Book and win promotions
• Retailer, restaurants and entertainment venues discounts around the country.

Members can take advantage of discounts from retailers, restaurants and entertainment venues around the country. 

You could win great prizes in our regular competitions, from free parking to holidays and event passes and this is exclusive to our Club Secure members only.

Be the first to know about new discounts, competitions, events and car park openings with Club Secure email alerts. 

Register your email address below to: 

• Receive a FREE Night or Weekend parking gift for all NEW members!
• Look out for exclusive parking deals and partner promotions in your inbox.
 

*Click here for Club Secure's terms and conditions.